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Table of Contents
The documents and other resources listed here provide design guidance, recommendations, and assistance for deploying Cisco Collaboration solutions. Collaboration solutions can include technologies for: voice and video communications, voice messaging, conferencing, instant messaging and presence, customer contact centers, business-to-business communications, PSTN access, and mobile and remote Internet access.
The Solution Reference Network Design (SRND) guides provide detailed design guidelines, recommendations, and deployment models to help sales teams and customers design and implement Cisco Collaboration, Unified Communications, and Contact Center solutions.
The following documents and resources provide system-level design models, guidelines, and recommendations for deploying Cisco Collaboration and Unified Communications solutions.
Latest version of the design guides:
These documents are no longer being updated:
The following documentation provides additional technical information about deploying Cisco Collaboration and Unified Communications solutions.
The following resources help simplify and automate the solution design and deployment process. They are available to Cisco employees and partners only, and a valid login account is required to access them.
The Cisco QuoteCollab tool assists system engineers with sizing, configuration, and quoting of on-premises and hybrid deployments with between 500 and 10,000 users or endpoints. It helps determine application and hardware sizing as well as how to place the virtual machines together on the Cisco Unified Computing System (UCS) servers ultimately determining how many UCS servers are required for the solution.
The Cisco Collaboration Sizing Tools assist system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tools estimate resource utilization and hardware requirements for the solution.
The following documents and resources provide design guidance for deploying Cisco Unified Contact Center solutions.
The following documentation provides additional technical information about deploying Cisco Unified Contact Center solutions.
The following resources are available to Cisco employees and partners only. A valid login account is required to access them.
The Cisco Collaboration Sizing Tools assist system engineers with hardware sizing of large or complex Cisco Collaboration System solutions including call control, contact center, voice messaging, conferencing and collaboration, presence, and voice gateways. The Sizing Tools estimate resource utilization and hardware requirements for the solution.
This document describes the pricing, licensing structure, and ordering processes for Cisco Customer Care Solutions, including Cisco Unified Customer Voice Portal (CVP), Unified Contact Center Express (CCX), Unified Contact Center Enterprise (CCE), and various other customer care applications. It also provides links to a number of ordering and quoting tools.