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SCHEDULED SYSTEM DOWNTIME
Dear E-Services User,
Please be advised that the E-Services will be temporarily interrupted for maintenance activities. The interruption will be as follows: -
Start Date : Friday, 06/09/2024 at 9.00 pm
End Date : Friday, 06/09/2024 at 10.00 pm
We wish to apologize for the inconvenience caused. Kindly call our Customer Care at 1-300-88-4276 for further assistance.
Starting June 1st, 2024, we're implementing some updates to our service policies to better serve you:
⦁ Gas-in and reconnection appointments: To streamline our service and ensure prompt assistance, all appointments should now be scheduled through our mobile app. This shift towards a digital-first approach aims to improve efficiency and offer you a more convenient and seamless experience.
⦁ Re-Appointment Charges: For any rescheduled appointments by customer, there will be a nominal fee of RM50. This charge will apply if a technician arrives on-site for a scheduled appointment and is unable to perform the necessary service due to the customer's absence or if the equipment is not accessible or functioning for the intended service. The charge is to be paid prior to the next appointment arrangement.
⦁ On-Site Response Charges: In cases where issues fall outside our standard service agreement, an on-site response will incur a charge of RM80. Please find below the specific cases where on-site response charges will be applicable:
NO
CATEGORY
ISSUE
FINDINGS
RECOMMENDED SOLUTION
Battery / Igniter Gas Stove
Gas supply interruption
No battery / igniter
Replace the battery
No battery / igniter
Replace the battery
Service the gas stove
Gas not working intermittently
Faulty stove sensor
Service the gas stove
Red or yellow flame
Service the gas stove
Service the gas stove
Stove not converted from LPG to NG
Convert the gas stove
Stove not converted from LPG to NG
Convert the gas stove
Gas smell in the kitchen
Leak at stove connection
Repair the gas connection
Suspect gas leaking
No abnormality / false alarm
Meter & leak inspection
Gas Supply Interruption
Solenoid valve trip
Open solenoid valve
Gas detector alarm beeping
Leak at stove connection
Repair the gas connection
Gas detector faulty
Replace the gas detector
We appreciate your understanding as we continue to enhance our services to better meet your needs.
Please be informed that effective from 1 January 2023 , our customer service counter at Putrajaya Branch Office will be permanently closed.
We encourage customers to make payment online through Jompay (Biller Code: 47902), Maybank2u, CIMBClicks, Pos Online or myBSN.
Cash payment can be made at GMRS’s counter in Kuala Lumpur or at Pos Malaysia’s counters.
Should you require further information, kindly call our Customer Care Unit at 03-2685 4200 / 1-300-88-4276 or you can visit our counter in Kuala Lumpur at below address:
Gas Malaysia Retail Services Sdn Bhd
